Our D2C Business Process service includes:
D2C
Warehousing Operations
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Warehousing Operations
Order Management
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Order Management
Customer Service
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Customer Service
Analytics and Reporting
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Analytics and Reporting
Warehousing Operations
Warehouse
“DARK STORES” management & tracking
Product Ageing
Data via Vinculum integration fed into our algorithms to track:
1. Avg. holding time for each SKU
2. Shelf life of each SKU
1. Avg. holding time for each SKU
2. Shelf life of each SKU
Monthly Audits
Physical stock check data updated into audit app to show gaps between Vinculum data and Actual data
“Pick-List” time stamping
All stock that’s going out of warehouse date should be physically time-stamped to ensure that customer delivery dates are not mis-reported.
D&D (post GRN)
D&D (during transit)
Track all stock damages being reported after inwards and during deliveries.
“Wrong Products” & “Returns”
All orders that are “not-delivered” to be reported daily.
Bar-coding will track if “right-item” has been picked for each order.
Bar-coding will track if “right-item” has been picked for each order.
LMD Operations
Order
Last Mile Delivery, operations management
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Delivery Confirmation
Update all deliveries that are successfully confirmed via “Happiness Code” WhatsApp mechanism
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Backed algorithms automatically track all deliveries being done.
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Damage/Wrong deliveries
WhatsApp based orders feedback will provide data for wrong/damaged deliveries*
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Returns/Cancellations
All failed deliveries and delivery cancellations to be confirmed from customers via WhatsApp.
CRM Operations
CRM
Specialized in e-Commerce transactions management
TOLL- FREE
Cloud-Based, toll-free number that allows customer calls to be redirected simultaneously to agents.
WHATSAPP
Auto-Bot, to send deliver-status and refund notifications to customers
Support-Mail, integrated with CRM toll allows customer queries to be tracked and resolved
PROCESS
Zendesk & STELLAR enabled CRM process, following categories are handled:
1. Delivery Issues
2. Returns
3. Refunds
4. Damaged / Wrong / Missing products
5. Invoicing issues
1. Delivery Issues
2. Returns
3. Refunds
4. Damaged / Wrong / Missing products
5. Invoicing issues
Seller Central
Analytics
LMD tracking // Warehouse tracking // Store-Sale Tracking
LMD Module
1. Orders vs deliveries
2. Slot-wise compliance
3. Partial deliveries/ Cancellations/ Pending deliveries
4. Refunds status
5. LMD payout recon – weight/ delays / damage/wrong deliveries
2. Slot-wise compliance
3. Partial deliveries/ Cancellations/ Pending deliveries
4. Refunds status
5. LMD payout recon – weight/ delays / damage/wrong deliveries
Sales Module
1. Capture details of all sale being done on ITC Store.
2. Reconcile sale on store with stock shipped & payments received//coupon adjustments
3. Marketing promo offer recon
2. Reconcile sale on store with stock shipped & payments received//coupon adjustments
3. Marketing promo offer recon
Warehouse Module
1. Complete details of all SKUs present in warehouse.
2. Product ageing reports
3. Audit automation
2. Product ageing reports
3. Audit automation
Purchase/Remittance/
Dues/GST
Details of all transactions updated till latest date with digitised records of all purchase, remittance, GST submissions
Insights
Create insights models/modules for various use cases
CRM
Passing required data to CRM team.
The TechTonic is always interested in new, challenging and exciting projects
So, why not contact us and send us your project requirements, and we’ll do the rest!
With a dedicated Business Management team, Plug and Play Infra and diverse capabilities, The TechTonic has the best E-commerce experience ready to support you with your next requirement.
Our Services
Contact us
Good Earth City Centre, 312, 3rd floor, sector 50, Gurugram