ONDC Multi-Seller Aggregator App
ONDC

Plans and Pricing

STARTER PLAN

Basic SELLER CENTRAL Dashboard
Seller Panel for orders acceptance
ONDC Seller App
Shared Seller Domain
Server Hosting
Catalogue Listing
Invoice API to push seller invoices to customer
Basic Catalogue Management (1 update per month)
Order Status- Tracking, Shipping & Delivery
Logistics Buyer App integration
CRM Enablement (doesn't include ticketing softwares, etc.; change requests to be chargeable)
Reports and Analytics
Off-Network delivery partner Access
Last Mile Delivery (LMD) status
Account Manager
On-going Technical Support - Email
Products - Upto 100 SKUs
Orders Limit (MONTHLY) - Upto 1,000 order line-items
Seller allowed - Upto 50
Cities Allowed - 1

SET-UP COST

Rs 1 LAKH

MONTHLY FEE (excl. GST)

2.5% of bill value as transaction charges

MIN CHARGES (Monthly) (excl. GST)

Rs 0.55 LAKH

LEAD-TIME

2 WEEKS

PRO PLAN

Advanced SELLER CENTRAL Dashboard
Seller Panel for orders acceptance
ONDC Seller App
Dedicated Seller Domain
Server Hosting
Catalogue Listing
Invoice API to push seller invoices to customer
Advanced Catalogue Management (1 update per week)
Order Status- Tracking, Shipping & Delivery
Logistics Buyer App integration
CRM Enablement (doesn't include ticketing softwares, etc.; change requests to be chargeable)
Reports and Analytics
Off-Network delivery partner Access
Last Mile Delivery (LMD) status
Shared Account Manager
On-going Technical Support - Email, Toll-free
Products - Upto 1,000 SKUs
Orders Limit (MONTHLY) - Upto 10,000 order line-items
Seller allowed - Upto 100 per city
Cities Allowed - 6

SET-UP COST

Rs 2 LAKH

MONTHLY FEE (excl. GST)

2.5% of bill value as transaction charges

MIN CHARGES (Monthly) (excl. GST)

Rs 2.5 LAKH

LEAD-TIME

4 WEEKS

ENTERPRISE PLAN

Customised SELLER CENTRAL Dashboard
Customised Seller Panel for orders acceptance
Customised ONDC Seller App
Customised Seller Domain
Customised Server Hosting
Customised Catalogue Listing
Customised Invoice API to push seller invoices to customer
Customised Catalogue Management
Customised Order Status- Tracking, Shipping & Delivery
Customised Logistics Buyer App integration
Customised CRM Enablement (doesn't include ticketing softwares, etc.; change requests to be chargeable)
Customised Reports and Analytics
Customised Off-Network delivery partner Access
Customised Last Mile Delivery (LMD) status
Dedicated Account Manager
Customised On-going Technical Support
Products - Upto 1,000 SKUs
Orders Limit (MONTHLY) - Customised
Seller allowed - Customised
Cities Allowed - Customised

SET-UP COST

ON-REQUEST

MONTHLY FEE (excl. GST)

ON-REQUEST

MIN CHARGES (Monthly) (excl. GST)

ON-REQUEST

LEAD-TIME

ON-REQUEST

Value Adds
Value Adds

Included in Enterprise plan
Required to be purchased in Starter & Pro Plans

CUSTOMER SERVICES

• WhatsApp Integration for orders
• Customer Ticket Management
• CRM Agents (Customer)
• CRM Agents (Customer)
• Live Chat

INVENTORY RELATED SERVICES

• Catalogue Management
• Inventory Management System

FINANCIAL OPERATIONS SERVICES

• Automated Invoicing system
• Reco Support for sellers

SELLER RELATED SERVICES

• Seller Database Management
• Seller Issues Management
• Disputes Management support for sellers
• AI Chat-Bot Support
• AI Voice-Bot support

LOGISTICS SERVICES

• Warehouse Facility to keep stock and list stores
• Inventory Management System
• Delivery Coordination
• Advanced Delivery Tracking & Fulfillment management
• POD compliance fulfillment and coordination

BUSINESS GROWTH SERVICES

• Account Manager
• Specific enablement on Buyer Apps such as PhonePe, PayTM ( Premium Feature )
• Marketing Support
• Order Management (Coordinating to ensure orders get processed with SLA)