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AI
TechTonic brings you cutting-edge AI solutions to transform your business.
Introducing Amelia
What is Amelia ?
Amelia is the most comprehensive conversational AI agent on the market. Customers and employees communicate with Amelia via natural language (voice or chat) to resolve support issues or ask questions.
Amelia responds quickly and carries out tasks for users by connecting with back-office applications. She delivers relevant, personalized information efficiently, freeing up humans to focus on high-value tasks.
Key Features
Amelia
Natural language understanding.
Amelia understands words and their intended meaning,providing contextual responses with high accuracy and minimal input for training
Connects to Enterprise Systems.
Amelia’s prime purpose is to execute and resolve tasks on behalf of customers and end-users in existing backend systems.
Presents visual information
Amelia controls what the users see (Web/Mobile) so that she visually guides them through the process.
Understands sentiment.
Amelia understands sentiment and delivers appropriate responses, ensuring high user satisfaction
Context switching
Unlike a chatbot, Amelia switches between threads and topics flexibly, providing quality humanlike experiences.
Learns and improves over time.
Amelia uses observation and supervised learning to advance overtime and address similar future scenarios without human intervention.
Real-time journey analytics.
Business analytics highlights value and focus areas for continual optimization of Amelia functionality
Pre-built vertical skills
Amelia has been trained on industry-specific words and processes to speed up deployment times.
Collaborates with human colleagues.
After escalations, Amelia coaches her human colleagues by suggesting responses based on 1,000s of previous dialogs
Examples of What Amelia Can Do
AI
Whisper Agent
Agents message with Amelia, IPsoft’s cognitive agent, while a customer is on the phone / chat. Amelia guides them through processes or searches for relevant answers to customer questions.Customers don’t need to wait on hold while the agents search for information,improving the experience.
• Reduces risk – The customer has the familiar voice interaction and the human agent still controls the conversation.Staff become familiar with the technology.
• Lowers average handle time – Agents get to the right answer faster.
• Reduces escalations – With the right information at their fingertips, agents don’t need to escalate to more experienced or specialist agents.
• Improves customer experience – Faster, more accurate responses and fewer transfers improves customer satisfaction.
Customer Support Agent
Amelia can handle customer queries 24/7. She is able to switch context, understand natural language and interact with your customers as a human would.
Customers can reach out to Amelia via any relevant channel on a website, messaging app or directly within a mobile app. She can facilitate external customer service requests like resetting a password as well as taking customers through ID verification to confirm account information.
Customers can reach out to Amelia via any relevant channel on a website, messaging app or directly within a mobile app. She can facilitate external customer service requests like resetting a password as well as taking customers through ID verification to confirm account information.
• Scalable – Amelia helps to meet demand during peak interaction times. Agents are able to focus on more complex, engaging interactions.
• Tailored customer experience – With faster resolutions and more personalized, contextual responses, customers receive faster resolutions.
• Better service levels – Availability 24/7/365 means no wait time for customers.
• Improves compliance – Amelia can verify customers and mask sensitive information during the interaction.
Enterprise Service Desk Agent
Amelia can resolve many common IT, HR and Finance queries 24/7/365, including email issues, password resets, Wi-Fi troubleshooting,
computer restarts, user requests for guest wireless access, USB drive privileges and PC
administrator rights requests.
She integrates with any back-end information systems, including Active Directory and ITSM ticketing systems
computer restarts, user requests for guest wireless access, USB drive privileges and PC
administrator rights requests.
She integrates with any back-end information systems, including Active Directory and ITSM ticketing systems
• Saves time – Amelia handles queries at any time of day, helping to meet demand and improving ticket processing times.
• Increases employee engagement – Agents focus on higher level tasks, increasing their job satisfaction.
• Improved service levels and employee productivity – Amelia gets users back online more efficiently with faster resolutions to IT issues. Employees spend less time on the phone away from servicing end-customers and generating revenue.
Like a Human Being Amelia is Fully Omnichannel
Multi-channel handling is part of Amelia’s conversational intelligence. Amelia can carry conversations between channels, such as starting one on Facebook and then directing a customer to the corporate chat system.
Responsive Conversational Design allows intelligent re-use across channel/modality and languages.
Responsive Conversational Design allows intelligent re-use across channel/modality and languages.
Division of labor between technical teams building integrations/flows from design teams building conversations
• Process – The workflows and logic that drives the experience
• Dialogue – The words and content that are conveyed to the user, optimized for the channel and modality
• Style – How the words and content are presented to the user.
Amelia is Multi-lingual
Amelia is completely fluent and processes conversation in the below languages
- English
- Indian languages
- Dutch
- Finnish
- Norwegian
- Danish
- French
- Japanese
- Swedish
- German
- Italian
The TechTonic is always interested in new, challenging and exciting projects
So, why not contact us and send us your project requirements, and we’ll do the rest!
With a dedicated Business Management team, Plug and Play Infra and diverse capabilities, The TechTonic has the best E-commerce experience ready to support you with your next requirement.
Our Services
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Good Earth City Centre, 312, 3rd floor, sector 50, Gurugram