AI chatbots
Always-on assistants on your website and WhatsApp that answer, sell and support in your brand’s voice.
- Order tracking, returns & exchanges
- Product discovery & recommendations
- Multilingual, 24×7
Built in-house by The TechTonic
Stellar.
The AI engine that runs ecommerce operations for every brand we manage.
Stellar connects your storefront, marketplaces, warehouse, couriers and finance into one intelligent layer. It answers customers by chat and voice, raises purchase orders, watches every order and audits every invoice — so people only step in where judgement is needed.
StellarAI core
Storefront
Marketplaces
Warehouse
Couriers
Finance
Chat & voice bots
The Stellar ecosystem
One AI layer. Every touchpoint.
Stellar orchestrates conversational AI, customer engagement and warehouse operations as one connected system — so every chat, call, message and shipment shares the same live data.
S
Stellar AI core
Intent, decisions and automation across every connected system
- Order data
- Customer history
- Brand policies
- Courier status
AI voice bots
Natural-sounding voice agents that make and take calls at scale — for the moments customers still want to talk.
- COD order confirmation calls
- Failed-delivery follow-up & reattempts
- Inbound order-status calls
KwikEngage
WhatsApp-led customer engagement, triggered by Stellar at the right moment in every customer’s journey.
- Order & shipping notifications
- Abandoned-cart & repeat-purchase journeys
- Campaigns & broadcasts
Vinculum
The order and warehouse management backbone that Stellar reads from and writes to in real time.
- Order sync with Shopify & marketplaces
- Pin code–warehouse routing
- Auto-POs & live inventory
Also connected
- Shopify
- Seller Central
- Amazon
- Flipkart
- Myntra
- Nykaa
- Blinkit
- Delhivery
- Ekart
Six AI modules, one brain
Every repetitive process, automated.
AI customer support
Stellar CRM
Reads every customer query, understands intent, pulls live order and courier status and replies in your brand’s voice. Deployed for each brand, it lets your team focus only on true exceptions.
Before Stellar
- Agent opens each ticket by hand
- Looks up the order in the store admin
- Checks the courier portal separately
- Types a reply and escalates manually
With Stellar
- Intent and urgency detected instantly
- Order and shipment status fetched automatically
- Reply drafted in brand tone
- Only exceptions reach a person, with context
stellar / crmRunning · sample data
- Where is my order? · #10482Auto-resolved
- Size exchange · #10391Pickup booked
- Damaged item · #10377Escalated
- Address change · #10501Updated pre-dispatch
Purchase orders
Auto-replenishment
Calculates purchase orders from recent sales velocity for every SKU and warehouse, then pushes approved POs straight into the warehouse system — no spreadsheets.
Before Stellar
- Export sales reports from each channel
- Build reorder sheets by hand
- Re-key POs into the warehouse system
- Discover stock-outs after they happen
With Stellar
- Sales velocity tracked per SKU and warehouse
- POs suggested from the last 15 days of sales
- One-click approval, pushed to Vinculum
- Low-cover SKUs flagged before they run out
stellar / replenishmentRunning · sample data
- SKU 1042 · West warehousePO suggested
- SKU 2210 · North warehouseLow cover
- Weekly PO batchPushed to Vinculum
- SKU 3307 · South warehouseHealthy
Sync & exception monitoring
Order watch
Keeps storefront, marketplaces and warehouse in lockstep — routing orders by pin code, retrying failed pushes and flagging AWB and transport mismatches the moment they appear.
Before Stellar
- Orders stuck between systems go unnoticed
- Inventory drifts across channels
- AWB mismatches found by customers
- Failed syncs fixed one by one
With Stellar
- Orders routed to the right warehouse by pin code
- Status and inventory synced continuously
- Failed pushes retried automatically
- AWB and transport mismatches flagged instantly
stellar / order-watchRunning · sample data
- Shopify → Vinculum order syncHealthy
- Inventory sync to all channelsHealthy
- AWB mismatch · 2 ordersFlagged
- Failed push · #10466Auto-retried
Logistics cost control
Courier bill audit
Checks every line of every courier invoice — Ekart, Delhivery, Rapidshyp, Nimbus and more — against actual shipment weights and agreed rate cards, and prepares the disputes.
Before Stellar
- Invoices paid largely on trust
- Weight disputes raised months late
- Rate cards checked by sampling
- Overcharges quietly absorbed
With Stellar
- Every AWB matched to its actual weight
- Billed rate checked against the agreed card
- Overcharges and duplicates flagged
- Dispute sheets generated for each partner
stellar / courier-auditRunning · sample data
- Weight overcharge · 37 AWBsDisputed
- Rate-card mismatch · zone CFlagged
- Duplicate AWB linesRejected
- Matched invoice linesApproved
Reconciliation & compliance
Finance & claims
Turns raw order data into the documents finance teams need — marketplace settlements, discount and credit-note claims, and SKU-wise GST sales registers — on schedule.
Before Stellar
- Month-end spent merging exports
- Claims missed or filed late
- GST data rebuilt by hand
- Settlements checked line by line
With Stellar
- Settlements reconciled against orders
- Discount and CN claim sheets auto-built
- SKU-wise GST sales register ready to file
- Unpaid or short-paid orders chased
stellar / financeRunning · sample data
- Monthly CN claim sheetReady
- GST sales registerExported
- Marketplace settlementReconciled
- Short-paid ordersFollow-up raised
Analytics in plain English
Insights
Customer lifetime value, cohorts and channel P&L across every platform — and the ability to ask questions in plain English instead of waiting for a report.
Before Stellar
- Reports built manually each month
- Data scattered across channels
- LTV and cohorts rarely measured
- Questions wait for an analyst
With Stellar
- One view across store and marketplaces
- LTV and cohort reports, always current
- Channel-wise contribution margin
- Ask in plain English, get the answer
stellar / insightsRunning · sample data
- “Which products bring repeat buyers?”Answered
- LTV by first product purchasedUpdated
- Channel contribution marginUpdated
- Slow-moving SKUs4 flagged
Live demo · Stellar CRM
Watch Stellar think.
Pick a customer message. Stellar reads it, checks the order and courier systems, applies your brand’s policy and replies — or hands it to your team with everything already attached.
Support inboxsample conversation
Customer
Stellar reasoning
Stellar · brand voice
One order. Zero manual handoffs.
Select any stage to see what Stellar does there.
Stage 01
Order placed
Orders from your website and every marketplace land in one queue. Stellar validates address and pin code, checks for duplicate patterns, and confirms the order to the customer.
Stage 02
Routed to warehouse
Using pin code–warehouse mapping and live stock, Stellar sends each order to the warehouse that can deliver it fastest and pushes it into Vinculum automatically.
Stage 03
Packed & shipped
Courier is allocated, AWB generated and status synced back to Shopify and the marketplace. Any AWB or transport mismatch is flagged before it becomes a complaint.
Stage 04
Customer kept informed
Stellar CRM, chatbots, voice bots and KwikEngage keep customers updated, handle exchanges and returns within your policy, and escalate only real exceptions.
Stage 05
Courier bill audited
When the courier invoice arrives, every line is matched to actual weight and the agreed rate card. Overcharges are disputed with a ready-made sheet.
Stage 06
Settled & reported
Payments and settlements are reconciled, claims and GST registers produced, and the order flows into LTV, cohort and P&L reporting.
System efficiency
[00]%Customer queries resolved without an agent
[00] hrsManual work saved per brand, every month
100%Courier invoice lines checked against rate cards
[00]%Fewer stock-outs with auto-replenishment
Stellar comes with every TechTonic partnership.
No licence fees, no integration project. We deploy a Stellar instance for your brand as part of onboarding.